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Re: What new techniques are being used to develop customer relationships when delivering remotely?
agree with video ON, @Joe Thomas . We're trying to use real background, to get a personal touch. And also you must have a schedule with the customer: more interactions, but fixed agenda and short mee…2 -
Re: Customers moving from Phone to Chat... whatsapp?
yes, lots of customers asking to use Whatsapp. We're dealing with integrations with the main ITSM tools, but always discussing security issues. MS Teams or Cisco's Webex could be of better service he…2 -
Re: Community Introductions
Great to be here and collaborate! Let's find ways for our customers' success.4